Patient Feedback or Complaints
At St. Peter's Health, we strive to provide the best experience possible for our patients. If you have recently had an experience with our care teams, we understand you may wish to share compliments, concerns or suggestions for improvement regarding you or your loved one's care. This information is valuable for our organization and is vital to our continuous improvements regarding the quality of care, patient safety and overall service to our community.
If you are filing a complaint on behalf of another person and they would like you to speak on their behalf, we require a release of information form in order for us to discuss any patient information. The release of information form can be found here.
For concerns regarding a patient bill or assistance understanding charges, please click here.
For obtaining copies of medical records, please click here.
For all other comments or concerns:
Step 1:
Communicate with the person providing you with the service, the nurse manager in charge or ask to be connected with the department director.
If your issue is still unresolved, proceed to step 2.
Step 2:
Notify our Quality Department by completing the form below, calling 406-447-2566 or mailing this form to the address below:
Attn: Quality Department
St. Peter's Health
2475 Broadway Street
Helena, MT 59601
