Billing | pay bill, payment, charges, Helena, MT

Important billing updates!
We recently made changes to our statements and billing portal. This may result in patients receiving more than one statement. This page includes information to help you understand this transition and how to quickly pay your bill.

We know that the billing process can sometimes be confusing. At St. Peter’s Health, we are committed to helping make the process of managing healthcare costs as simple and worry-free as possible.

Do you have billing questions?

Connect with our local patient billing expert team at 406-447-2783

How to pay your bill

On June 10, 2023, we upgraded our billing services to MyChart. St. Peter’s Health is proud to offer MyChart through a partnership with SCL Health, which is now a part of Intermountain Healthcare. All services received on or after June 10, 2023, will be billed through MyChart. Using MyChart, you’ll have the option to pay your bill online or through a paper statement. If you’d like to pay a bill for services received before June 10, 2023, you may still receive paper statements from the previous system and can still access the previous system to pay online.

Services performed before June 10, 2023, will be billed in the previous system.

Please note: There may be a period of time where you receive two statements from St. Peter’s. If you have an outstanding balance or payment plan set up with St. Peter’s for services performed before June 10, 2023, a paper statement may be generated for you from our previous system. If you have received services from St. Peter’s after June 10, 2023, a paper statement may be generated for you from our new system. If you have an active Patient Portal account, Patient Portal is available for a limited time to view and pay bills for services performed before June 10, 2023.

To help our patients with this transition, we are offering a 25% discount if you pay your entire balance in the previous system for services received before June 10, 2023. Exclusions may apply.

Services performed on or after June 10, 2023 will be billed from our new system.

Pay your bill for services received on or after June 10, 2023

Please note: You’ll notice a new look to your paper statements and will be directed to a new service site if you chose to pay your bills online for services received on or after June 10, 2023. You will no longer be able to use Patient Portal to pay bills online for services received on or after June 10, 2023. Instead, St. Peter’s offers access to MyChart as an online bill-pay option. There’s also an option to “Pay as a Guest” in the MyChart billing system.

As always, if you have questions about billing, you can connect with our local patient billing expert team at 406-447-2783.

Financial assistance information

St. Peter’s Health is committed to helping our patients work through financial issues that may arise before or after care. We are here to help ensure these issues never prevent anyone from seeking care by providing access to Financial Navigators and a local customer service team; offering zero-interest payment plans and free; or discounted care for those who qualify through our assistance program.

Our specially-trained teams can help answer your billing questions and/or payment concerns quickly and conveniently over the phone.

If you have questions about billing, please contact our local customer service team at (406) 447-2783.
If you have concerns about paying for medical services, please contact one of our Financial Navigators at (406) 447-2828.

If you need additional assistance after speaking with our team over the phone, please click the blue button below to set up a 20 minute, in-person session appointment with one of our Financial Navigators. In-person sessions are offered Monday-Friday from 9 a.m. to 3 p.m. Please note: In-person sessions are for follow-up information ONLY. You must speak with our customer service team or navigators first over the phone before setting an in-person session appointment.

Schedule In-person Billing Appointment

To learn more about how we can help you, including how to find financial assistance application and information or payment plan information, visit our Financial Assistance page.

Cost estimation and responsibility

By working together, we can minimize misunderstandings, payment delays and billing costs.

To help make the billing process as easy as possible, we bill your insurance company directly. However, insurance benefits do not always cover the complete cost of care. If you are unsure of your coverage for a particular medical procedure or test, we recommend that you contact your insurance provider before scheduling the appointment. Please note, you are responsible for any charges not covered by your benefit plan.

To obtain an estimate for future services, please visit our Charges and Cost Estimator Tool page or our online price estimator tool that calculates detailed cost estimates on-demand, and have charge lists available for download. You can also request an estimate by completing this form or by calling our patient billing team at (406) 447-2783. Please keep in mind that estimates do not represent a guarantee of what will be charged. There are often many variables to each individual patient’s treatment and services, and costs may vary greatly depending upon many factors including but not limited to insurance coverage, type of treatment and resources consumed.

Once you receive your first statement, your account balance is due within 30 days. If you are unable to pay, please contact us as soon as possible to make payment arrangements.

Your rights and protections against surprise medical bills

When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing. Learn more about the No Surprises Act here.