MyChart replaces Patient Portal: User help and activation information

MyChart is a world-class health information service that gives users free, quick, secure, one-stop online access to manage appointments, message care teams, view test results, view medical record information or pay bills. You can use MyChart from your mobile phone, tablet or desktop computer. St. Peter’s switched its health record information service from Patient Portal to MyChart in June.

St. Peter’s implemented MyChart through an Epic Community Connect partnership with Sisters of Charity Leavenworth (SCL) Health, also known as Intermountain Healthcare. This means there are some portions of services that are shared, and this is the only reason you may see references to “SCL Health” or “Intermountain Health” as you access and use MyChart.

Our partnership with SCL Health, also known as Intermountain Health, means that some portions of the MyChart service are shared between SCL Health and its affiliates. Email and text notifications are sent from a shared system. This is the only reason you may see references to “SCL Health” or “Intermountain Health” in some communications. These communications are sent from secure sources and will provide access to your St. Peter’s MyChart account. If you have questions about emails or texts you receive about MyChart, you can call the Patient Portal Help Desk at 406-495-6888 or email mychart@sphealth.org.

Our partnership with SCL Health, also known as Intermountain Health, means that some portions of the MyChart service are shared between SCL Health and its affiliates. This also means that when you use certain MyChart tools you may see information about other providers or locations from SCL Health and its affiliates. For example, if you are using MyChart to schedule an appointment using the “Find a New Provider” option, you may see locations and providers that aren’t part of St. Peter’s but are a part of SCL and its affiliates. It’s also important to note that not all St. Peter’s providers accept online appointment scheduling through MyChart, so they may not be available for online scheduling using MyChart.

Yes, MyChart is administered by the electronic health record system, Epic. MyChart allows users to securely view information and use tools like provider messaging.

The switch from Patient Portal to MyChart is part of our $25 million investment in local healthcare that brings the best-in-class electronic health record system, Epic, to St. Peter’s. St. Peter’s is proud to offer MyChart through a partnership with SCL Health, also known as Intermountain Healthcare. MyChart is similar to Patient Portal but offers more tools and a better user experience.

The best way to sign up for MyChart is through instant activation information you receive when you schedule an appointment or check-in for a service at St. Peter’s. Using the instant activation code is the easiest and quickest way to create a MyChart account. You can obtain the activation information several different ways:

• If you have a valid mobile number on file:
  • Look for auto-instant activation information to be sent to your mobile phone when you schedule an appointment or check-in for an appointment. Follow the instructions to activate your account.
• If you do not have a mobile phone number on file:
  • Look for instant activation information on your printed after-visit summary or billing statement for services received after June 10, 2023. Follow the instructions to activate your account.
  • Ask your scheduler, care team or other associate for instant activation information to be sent via text or email. Follow the instructions to activate your account.
  • If you can’t locate the activation information, call 1-855-274-2517. Representatives can assist with sign up and provide instant activation links.

Call the MyChart Help Desk for sign up help or questions about other features at 1-855-274-2517. Representatives will assist patients with sign up and provide instant activation links if needed. If you need immediate assistance, you can call the Patient Portal Help Desk at 406-495-6888 or email mychart@sphealth.org.

You must activate a St. Peter’s MyChart account to use MyChart. Once your account is activated, you can log in and use its many tools by signing in at sphealth.org/mychart, using the links included with your activation information or by downloading the MyChart app. For specific usage questions, you can visit the MyChart FAQ page once you are logged in.

During the transition from Patient Portal to MyChart, you may notice some MyChart functionality, such as provider messaging, isn’t immediately available. Certain functions will “turn on” after you have completed a scheduled appointment or used a service in our new system, after June 10, 2023. Please know that this is a temporary interruption. We are working with MyChart to make certain functionality, such as provider messaging, more widely available to patients who have had appointments with their providers prior to June 10, 2023. We apologize for any inconvenience. If you have questions about provider messaging or other functions, please email our team at mychart@sphealth.org.

Yes. Unless your MyChart account is with our partners at SCL Health (also known as Intermountain Health), you do need a separate account for St. Peter’s.

If you would like to activate an account without instant activation information, please visit sphealth.org/mychart and follow the process outlined there. Please note that using the self-sign up option will require an extended activation process. Not all MyChart tools or full functionality is available until after you have completed a scheduled appointment or procedure in our new system after June 10, 2023. For example, you may not be able to message some providers if you haven’t completed a scheduled appointment with that provider after June 10, 2023. If you believe information is missing for services received after June 10, 2023, please contact Patient Portal Support at 406-495-6888. It’s also important to note that MyChart has partnered with Experian to verify new users’ identities prior to signing up for a MyChart account without activation information. Experian is a leader in identity verification and utilizes publicly available information to keep your health information safe. The information that Experian uses to verify your identity is not made available to St. Peter’s or any staff and is only used for purposes of confirming your identity. If you feel uncomfortable answering any questions required to verify your identity, please ask a member of our care team to send you an instant activation code. This will allow you to bypass these identification questions.

Patient Portal is now “read only,” and no longer available for regular use.

For online medical record access, you will need to sign up for a MyChart account to view records for services received after June 10, 2023. You will be able to use your Patient Portal account for a limited time for online, read-only access to view certain historical records or view/pay your bill for services received before June 10, 2023. Please know that your medical records will never “go away.” Your care team will continue to have full access to your information and records. Access to your medical records will always be available through our Medical Records department. For more information on accessing your medical records, call 406-444-2175 or visit sphealth.org. St. Peter’s no longer offers Patient Portal account enrollment.

Patient Portal will be available for a limited time for read-only online access to medical records for services received before June 10, 2023. This means you can access your Portal account to view and print historical records for a limited time. Please know that your medical records will never “go away.” Your care team will continue to have full access to your information and records. Access to your medical records will always be available through our Medical Records department. For more information on accessing your medical records, call 406-444-2175 or visit sphealth.org.

You will be able to use your Patient Portal account for a limited time to view/pay your bill if you have an outstanding balance or payment plan set up with St. Peter’s for services performed before June 10, 2023.

Unfortunately, we are not able to transfer all information from Patient Portal to MyChart. Information such as medication lists, allergies, problem list, etc. are available to providers and may become viewable via MyChart after you complete an appointment, at which time your provider will verify information from our old system. This helps ensure that the information you view in MyChart is up-to-date and accurate, as well as equip providers to provide the highest level of care. It’s important to know that your medical information and records will never “go away.” Your care team continues to have full access to this information and records. Access to your medical records will always be available through our Medical Records department. For more information on accessing your medical records, call 406-444-2175 or visit sphealth.org. If you have questions about information transfers, please email our team at mychart@sphealth.org.

Unfortunately, we are not able to transfer all medical records from Patient Portal to MyChart. For online medical record access, you will need to sign up for a MyChart account to view records for services received after June 10, 2023. Patient Portal remains available for a limited time for read-only access to view select medical records for services received before June 10, 2023. It’s important to know that your medical information and records will never “go away.” Your care team continues to have full access to this information and records. Access to your medical records will always be available through our Medical Records department. For more information on accessing your medical records, call 406-444-2175 or visit sphealth.org. If you have questions about information transfers, please email our team at mychart@sphealth.org.

Yes. Your care team continues to have full access to this information and records. For online medical record access, you will need to sign up for a MyChart account to view records for services received after June 10, 2023. Patient Portal remains available for a limited time for read-only access to view select medical records for services received before June 10, 2023. It’s important to know that your medical information and records will never “go away.” Access to your medical records will always be available through our Medical Records department. For more information on accessing your medical records, call 406-444-2175 or visit sphealth.org. If you have questions about information transfers, please email our team at mychart@sphealth.org.

No. It’s important to know that your medical information and records will never “go away.” For online medical record access, you will need to sign up for a MyChart account to view records for services received after June 10, 2023. Patient Portal remains available for a limited time for online, read-only access to view select medical records for services received before June 10, 2023. Access to your medical records will always be available through our Medical Records department. For more information on accessing your medical records, call 406-444-2175 or visit sphealth.org. If you have questions about information transfers, please email our team at mychart@sphealth.org.

Unfortunately, neither Patient Portal nor MyChart allows us to transfer all health information or records between the systems. Please know that your care team will continue to have access to records prior to June 10, 2023, so your care will not be interrupted during this transition. Information such as medication lists, allergies, problem list, etc. are available to providers and may become viewable via MyChart after you complete an appointment, at which time your provider will verify information from our old system. This helps ensure that the information you view in MyChart is up-to-date and accurate, as well as equip providers to provide the highest level of care. Your medical records will never “go away.” Access to your medical records will always be available through our Medical Records department. For more information on accessing your medical records, call 406-444-2175 or visit sphealth.org.

During the transition from Patient Portal to MyChart, you may notice some MyChart functionality, such as provider messaging, isn’t immediately available. Certain functions will “turn on” after you have completed a scheduled appointment or used a service in our new system, after June 10, 2023. Please know that this is a temporary interruption. We are working with MyChart to make certain functionality, such as provider messaging, more widely available to patients who have had appointments with their providers prior to June 10, 2023. We apologize for any inconvenience. If you have non-emergency questions for your provider, please connect with a member of your care team. If you have general questions about provider messaging or other functions, please email our team at mychart@sphealth.org.

MyChart does have online appointment scheduling tools available. But you may not be able to schedule an appointment with all St. Peter’s providers for several reasons. Certain functions will “turn on” after you have completed a scheduled appointment or used a service in our new system, after June 10, 2023. Please know that this is a temporary interruption. We are working with MyChart to make certain functionality, such as appointment scheduling, more widely available to patients who have had appointments with their providers prior to June 10, 2023. We apologize for any inconvenience. Also, some providers and specialties are not available for online scheduling via MyChart. Many providers require a referral for appointment scheduling. In that case, please call to schedule. If you have questions about online scheduling, please email our team at mychart@sphealth.org.

To access another person’s health information through MyChart, you will need to request proxy access. Learn more by visiting sphealth.org/mychart.

If you previously accessed your family’s information in Patient Portal, you will need to re-establish access in MyChart by following the proxy access process by visiting sphealth.org/mychart.